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January 21st, 2014


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cos
09:29 am - Give Arisia feedback
People who have significant gripes or kudos are more motivated to find out how to give feedback, and make the effort to do it, but I think Arisia benefits from getting more "mundane" feedback about the less exceptional stuff. Which panels did you enjoy and want to see happen again? Were moderators effective or ineffective (sometimes a good panelist turns out to be a less than great moderator, and it'd probably help Arisia to know - the staff can't personally attend every panel) ? What did you think of the changed layout of the dealers and art show? Or the mix of dealers? Did you see a performance you found very entertaining? Is there somewhere in the event space where an additional sign might have been helpful or saved you time? Stuff like that.

See Arisia's contact page for how to submit feedback by email or web form.

(52 comments | Leave a comment)

Comments:


[User Picture]
From:livejournal
Date:January 21st, 2014 02:55 pm (UTC)

Give Arisia feedback

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User shadesong referenced to your post from Give Arisia feedback saying: [...] Originally posted by at Give Arisia feedback [...]
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From:nippyfrog
Date:January 21st, 2014 05:08 pm (UTC)
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There was a person who forced a hug on me, invaded my personal space and grabbed and kissed my face without permission on Sunday night. It made me very, very upset. He went on to tell me it was ok because my boyfriend wasn't there, as if I needed to have a male escort if I wanted my space to be respected.

I originally didn't want to make a big deal reporting this, but my sister reminded me that this man was wearing a staff ribbon and so, I think it's inappropriate to have someone who would do this on staff, and have decided I want to report them.

I don't know where to do this.
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From:cos
Date:January 21st, 2014 05:16 pm (UTC)
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That sucks, and I agree that is definitely something worth reporting! I'm not on Arisia staff, but my guess is that security may be the right place to report. Check the contact page I linked to.
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From:nippyfrog
Date:January 21st, 2014 05:25 pm (UTC)
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thank you!
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From:mneme
Date:January 21st, 2014 07:47 pm (UTC)
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WTH? Yeah, totally worth reporting.
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From:surrealestate
Date:January 21st, 2014 08:43 pm (UTC)
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I'm so sorry that happened to you. I encourage you to report it asap, as I assure you that the folks running the con want to know about this stuff so that they can take appropriate action.

Also, it's not just wrong for one of our staff/volunteers to behave that way, it's wrong for *anyone* to do so. Reporting it isn't making any bigger deal of it than it deserves. Plus it helps to make sure he doesn't do it to anyone else. We have some great people who handle these issues and you will be treated with respect.
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From:nippyfrog
Date:January 21st, 2014 09:25 pm (UTC)
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That's good to know. I just was not sure I wanted to get all wrapped up in it- and it's hard to tell how *understanding* people will be sometimes.
I gave it a lot of thought because I didn't think he FELT like he wanted to upset me, but I did feel he FELT like he wanted me to just WANT him to do it.
He stopped when I got angry- he didn't persist with me.
I feel like someone should just have a good talk with him about what is appropriate.
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From:hammercock
Date:January 22nd, 2014 06:02 am (UTC)
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What he felt and meant by it is less relevant than what you feel about it. If you feel your space and bodily integrity was violated, then you have every right to report and expect it to be taken seriously!
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From:dda
Date:January 22nd, 2014 02:46 pm (UTC)
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I feel like someone should just have a good talk with him about what is appropriate.

Arisia has done this with other folks and it is often effective in letting them know that Arisia cares about this sort of thing and is willing to do something about it.

Thank you for contacting security and the conchair; even if you wanted no action to be taken, it is good for us to know how often things like this happen.
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From:thespian
Date:January 22nd, 2014 10:29 pm (UTC)
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this is also EXACTLY why there were people with BACKUP ribbons. This can't help now (and I am so sorry), but in the future, if you are worried about how 'understanding' people will be, find one of us with the BACKUP ribbons, and we'll help you get ANY help you need, ok?
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From:emily_goddess
Date:January 27th, 2014 09:39 pm (UTC)
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I'm so sorry you had to deal with that. I was on security this year and I promise, not only does the con take this sort of thing very seriously, they WANT to know about it. We want you to feel safe and welcome at Arisia.
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From:cos
Date:January 21st, 2014 08:51 pm (UTC)
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Some Arisia people I showed this to suggested you could write to the Con Chair email address.

BTW, Arisia would welcome reports of people acting in this way regardless of whether they're staff. Arisia doesn't want guests to behave this way and has been exploring strategies to prevent it for years, and that includes figuring out how to encourage con attendees to report it when it happens (and to intervene when they see it around them).
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From:londo
Date:January 21st, 2014 08:58 pm (UTC)
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While it is absolutely your choice to make as big or little a deal in reporting this as you like, IMO this is not acceptable behavior. Email conchair@arisia.org and we will see if we can help prevent this in the future.
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From:nchanter
Date:January 21st, 2014 09:07 pm (UTC)
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As someone else, like londo, who is a member of Arisia senior staff, I would also like to encourage you to make a report to chair@arisia.org I am horrified to hear that a member of our staff would act in such a fashion (really, that *anyone* would act in such a fashion) and please know that we take any and all such reports seriously.
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From:nippyfrog
Date:January 21st, 2014 09:41 pm (UTC)
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Thank you cos, londo, and nchanter.

I did send an email to security already. Should I still send one to the con chair?

Largely- I feel like I just don't want the hammer to come down on this guy harder than I think he deserves. What he did was not ok, but I don't think it's fair to him to be banned over it or something. That made me apprehensive. I think he should have a chance to amend his behavior.

I think he made some bad choices that had larger consequences than he thought they would. My sister told me he kept coming up to her to tell her to relay that he was sorry, after my sister's boyfriend bumped into him in the lobby and told him I was upset for good reason.
She said she told him he was lucky I hadn't already reported him and to just leave me alone now.
While I'm glad he says he is sorry- I feel like I can't be sure if he really thinks what he did was inappropriate, or just wrong "to me"- since I don't know what made him do that in the first place.

I don't think he was trying to be a "predator" or anything like that-- but I think he needs to become aware of what will upset people and what is ok and what is not. I think he refused to accept the reality of the situation and continued to believe what he wanted to about it: That I wanted it despite that, or that I was playing hard to get. I guess...?
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From:nchanter
Date:January 21st, 2014 09:57 pm (UTC)
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nippyfrog,

While your report will get forwarded along to the convention chair I'm sure, it wouldn't hurt to send it along on your own as well, if you are comfortable doing so (the fact that you're posting this publicly leads me to believe you are).

I can completely appreciate your position of wanting to let us know, but not wanting this person to be banned over it. I would encourage you to include your feelings on this matter when making a report. Arisia's procedure around harassment and other incident reports gives us the freedom to evaluate each individual case, and, if warranted, take a wide range of actions to address the specific issue, be it just a warning e-mail to the offending party, up to deciding to ban someone from the convention.
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From:cogitationitis
Date:January 22nd, 2014 02:56 pm (UTC)
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We will look into this ASAP. Thank you for letting us know. At the very least, this person will not be on staff next year; we hold our staff to a higher standard.
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From:nippyfrog
Date:January 22nd, 2014 04:58 pm (UTC)
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That in the least would be a relief.

Edited at 2014-01-22 04:58 pm (UTC)
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From:kate_nepveu
Date:January 22nd, 2014 06:20 pm (UTC)
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Random Arisia attendee saying that I'm glad you've decided to report this. *support support support*
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From:nippyfrog
Date:January 22nd, 2014 06:51 pm (UTC)
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Thank you. I really appreciate all the comments and support I have received from everyone about this. I was feeling very torn and confused and not sure what to do or what was *ok* to feel... feeling guilt about reporting etc.
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From:pecunium
Date:January 25th, 2014 04:28 am (UTC)
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Worth reporting no matter who it is. Next time (god forbid) you see something like that, tell the nearest Staff person you see (or, if you aren't comfortable doing that; and I can see why you might not have been, the nearest Security person).

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From:intuition_ist
Date:January 21st, 2014 11:43 pm (UTC)
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i hope someone was taking head count at all the panels, because there were a few that were *wildly* mis-cast in the rooms where they were held. as in -- SRO to the point where i felt it would be dangerous if more people came in.
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From:yendi
Date:January 21st, 2014 11:56 pm (UTC)
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We do headcounts (and believe me, we noticed some of those SRO situations).
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From:zahraa
Date:January 22nd, 2014 12:10 am (UTC)
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I think the food trucks were a great idea.
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From:cos
Date:January 22nd, 2014 12:20 am (UTC)
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Just the sort of thing you should send as feedback!

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